Ticketing Code Of Practice

The latest edition of the LPA Ticketing Code is effective from 1 January 2016.

The Code and other corresponding documents, including Consumer Guides to inform Australian consumers about ticketing in the primary and secondary ticket market, are available to download via the links below.

Please note that the LPA Ticketing Code comprises two parts, one labelled the Consumer Code and the other labelled the Industry Code.

Ticketing Code of Practice: Consumer Code - Sixth Edition 1 January 2016

Ticketing Code of Practice: Industry Code - Sixth Edition 1 January 2016

LPA Complaints Handling and Dispute Resolution Policy

LPA Consumer Guide: Buying and Selling Tickets in the Ticket Resale Market

LPA Consumer Guide: Ticket Availability for Live Events 

Since 2001 LPA has produced the LPA Ticketing Code of Practice, (LPA Ticketing Code) a voluntary industry code of practice covering the ticketing industry for live performance events.

The LPA Ticketing Code provides protection for consumers in the live performance industry, and although the document itself does not carry legal force it is reflective of legal standards as expressed in the Australian Consumer Law. The LPA Ticketing Code is independently reviewed and re-issued every three years, and the Australian Competition and Consumer Commission (ACCC) provide feedback as part of the Review process.