Privacy Policy

The following forms the privacy policy (Policy) of the Australian Entertainment Industry Association (AEIA), trading as Live Performance Australia® (LPA), governing the collection, use and disclosure of personal information of people and organisations with whom LPA deals. This Policy is provided to you by Live Performance Australia (‘LPA’), Level 1, 15–17 Queen Street, Melbourne, 3000, ABN 43 095 907 857 (‘we’ or ‘us’).

LPA respects the privacy of both the individuals we deal with and our members. Although not legally obliged to do so under the turnover exemption, LPA complies with the requirements of the Australian Privacy Principles (APPs) contained in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

What personal information we collect, and how we collect it

LPA only collects personal information that is necessary for and in the process of the performance of its functions. Personal information collected as an incident of a business relationship with an individual or the organisation they work for is and held by us may include:

  • Contact details of you, and the organisation for which you work;
  • Communications, including but not limited to emails, letters and records of phone conversations between LPA and you, and between LPA and the organisations for which you work.

Occasionally, LPA may collect personal information about individuals in their private capacities, for example where an individual:

  • is nominated for a Helpmann Award or Industry Achievement Award;
  • makes an enquiry (e.g. by email or telephone);
  • or makes a complaint under the LPA Ticketing Code of Practice.

LPA does not use ‘cookies’ or ‘web bugs’ or other means to collect personal information about people who access our websites.

LPA’s internet server may automatically record details about any computer used to access the websites, such as: the IP address, domain name and browser type; the date and time of access; and details of the information downloaded. This information is used only for internal statistical purposes and to improve the functioning of our websites.

LPA collects and holds sensitive information (such as information about racial or ethnic origin, political activities or affiliations, memberships of unions or other associations, religion, sexual preferences or practices, criminal record or medical history) as part of our Entertainer Visa administration service. When we collect or hold such information, we do so strictly in accordance with the APPs.

Use of personal information

Any personal information that LPA collects about you will be used only in the process of providing you with the services you have requested or to enable us to carry out our business functions. We may also use your personal information to inform you of both relevant services offered by us and information pertinent to your membership of LPA. If at any stage you do not wish to receive this type of information, simply reply to the email and request to be unsubscribed.

Disclosure of personal information

LPA generally only discloses personal information to other persons or organisations for the primary purpose for which we have collected it, or with your consent (which may be explicit, or may be implied from your conduct or from the circumstances in which the information is collected). We may also disclose personal information if we are required or permitted by law to do so (e.g. under the APPs).

The following sections describe some of the organisations, or types of organisations, to which LPA usually discloses personal information. Wherever personal information is disclosed outside of LPA, we take reasonable steps to ensure that the recipient:

  • handles that information in accordance with the APPs;
  • only uses the information for the specific purpose(s) for which it is provided to them;
  • does not disclose the information to any person or organisation except in accordance with directions from LPA; and
  • stores the information securely, and either destroys it or returns it to LPA when it is no longer needed.

Disclosures to contractors and service providers

LPA may rely on third party contractors to provide services or perform functions on our behalf, and this may involve a disclosure of personal information by LPA to that third party. While these vary from time to time, they may include:

  • organisations that provide communication services on our behalf;
  • legal advisors; and
  • information technology service providers.

Disclosure to government agencies and related third parties

Under Funding Agreements with government agencies, LPA may be required to disclose personal information to the government agency or related third parties (such as an independent evaluation consultant). In such circumstances, LPA will advise you of our intention to disclose the information, and provide you with the opportunity to opt out of being contacted by the government agency or related third party.

Disclosure to overseas recipients 

Information collected by LPA is sometimes disclosed to overseas recipients. For example, information collected through the Australian edition of IG Tools is shared with Julie’s Bicycle (UK). Your contact details are sometimes shared with international partners in our producer development initiatives, but only after seeking your express consent for the dis\closure.

Other disclosures

When an organisation applies to become a member of LPA, their application (including any personal information contained in it) may be viewed by the LPA Executive Council, which comprises elected representatives of up to 18 member organisations, along with invited Observers at Executive Council meetings.

From time to time, LPA may disclose public domain personal information to other organisations in response to requests. In particular, we may disclose the names and contact details of members, for inclusion in industry directories or similar publications.

Accessing and correcting personal information

In all cases except those specified by law, you can gain access to personal information we hold about you. If we refuse to give you access, we will provide you with reasons for our refusal. You also have the right to ask us to correct personal information about you that you believe is inaccurate, incomplete or out of date. If you wish to exercise these rights, we ask that you make a request in writing to our Privacy Officer (see below). You will need to provide some form of identification (e.g. a copy of your driver’s license or passport) so we can verify that you are the individual to whom the personal information relates. You should also include details of how we can contact you in case we need to discuss your request. We will respond to requests for access and changes to personal information as quickly as practicable.

Under the rules governing the Australian Entertainment Industry Association, LPA must and does keep a register of members including the names and addresses of all members of the Association. This register is open to the inspection of every member of the Association at all reasonable times.

Contacting Live Performance Australia

If you have any questions or comments about this Policy, or if you wish to access your personal information or make a complaint about our handling of that information, please contact our Privacy Officer by one of the following methods:

Tel: (during business hours) 03 8614 2000

The Privacy Officer
Live Performance Australia
Level 1, 15–17 Queen St

LPA reserves its right to change its policy at any time. Notification of any such changes shall be made by posting the updated version on our websites. This Policy was last updated on 20 April 2018.